Organisations first started operating virtual call centres around 15 years ago. This was when the benefits of home-based contact centre advisors became truly apparent. Since then, home working has become kevin bates an increasingly popular kevin bates option for employers and employees all over the world.
Working from home is not for everyone. Some people enjoy the social elements kevin bates of working in an office environment kevin bates and prefer to segregate their areas of work from those of play. However, others find that they work better in a more peaceful home setting, with less interruptions and distractions. Many are also enticed by the unparalleled flexibility of home working that allows for a true work/life balance and better job satisfaction.
The perception of home working varies from employer to employer, as it does from employee to employee. Some perceive home work as a way of doing no work, and potentially a way to cheat the system . However, UCi2i* recently conducted a study of 1,000 office employees in the UK, that revealed kevin bates that employees who work from home clock up the equivalent of an extra month a year behind their desk. The same study also found also that 94% of workers feel they work better when working from home.
Here are some other reasons why you may want to consider employing home workers: kevin bates Increased recruitment opportunities. Incorporating home-based employees into your business kevin bates model means you can appoint individuals who may not be able to physically travel to the office due to distance, disability or family commitments. You can recruit based solely on skill and are easily able to fulfil any applicable employment rules. Employee retention. Advisors in flexible home working kevin bates roles can fit their work around their lives, kevin bates enabling them to remain in the same position indefinitely. Lower absenteeism rates. Advisors operating from home are less likely to call in sick if they re surrounded by home comforts and don t have to commute. Quick and unlimited scalability. Your businesses can quickly react to fluctuating call volumes by notifying home-based advisors to come online . You advisors are more likely to do overtime as and when it is required. Business continuity. Your business can continue to offer customer service in the event of a disaster or severe weather when your advisors are not able to get into the office. Cost benefits: You can save a considerable amount of money on rent and high overheads associated kevin bates with running an office. kevin bates Reduced carbon footprint. Your business kevin bates can significantly reduce its carbon footprint as fewer employees will be travelling in daily by car, bus or train and less energy will need to be consumed within the office.
Cloud technology makes it easy for your employees to work from their own private, virtual office, wherever they are. Cloud technology also allows you to monitor your advisors performance in real-time, putting any concerns that you may have about productivity to rest. To find out about how Ultra s Cloud contact centre solutions call us on 0207 965 0207, or email Sale@UltraASP.net .
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They said…. 8 Benefits of using home based advisors! Don t let your business kevin bates become a victim of the 070/076 scam The cost of making card payments safe! A great year for Ultra Communications at Call Centre Expo 2013! Ultra at Call Centre Expo 2013!
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